Building a Culture of Slowness: How to Resist Change and Slow Down Execution in Any Organization, for Personal Gain Without Personal Blame

I talk a lot about using the hidden and underestimated resources that businesses have already. By looking at them through the lens of your customer’s perspective, you can often find exciting insights promising dramatic growth. Now exciting insights are nice. But...

Use the 3Q Formula to build on strengths

When it comes to reviewing performance, there’s generally too much focus on mistakes. As one manager said to me: “Around here, praise amounts to the absence of criticism.” Here’s the fundamental flaw with that approach: if you want to improve performance beyond...