by Andrew Bass | Aligning Behaviour with Strategy, Articles, From Strategy to Action, Getting Buy-in, Strategy
The laser printer was whirring when the new saleswoman walked into Dave’s office. Dave was the mentor she’d been assigned when she joined the company, a multinational engineering conglomerate. He was their top sales producer. A real living legend. “You’re so lucky to...
by Andrew Bass | "How To's", Aligning Behaviour with Strategy, Change, Collaboration across the organization, Newsletter, Tools
Temptation: it always seems like a good idea at the time Many leaders I meet are searching for a silver bullet.Feeling pressure to improve performance, they look too quickly to the outside for answers—shuffling their management teams, buying and selling businesses,...
by Andrew Bass | Aligning Behaviour with Strategy, From Strategy to Action, Self-created Problems
A psychotherapist friend of mine, call him, ‘Max’, told me this story about a client he once helped. The guy said he wanted to give up smoking cannabis. He’d seen a bunch of therapists who’d tried all kinds of reasonable-sounding manoeuvres including: Education...
by Andrew Bass | Aligning Behaviour with Strategy, Articles, Change-&-Persistence, Culture, Leadership, Rationally Fearless
Imagine the scene. It’s the early hours of the morning. A young engineer lies awake, unable to sleep because of the excitement. After what seems like an hour of trying to find a comfy position to nod off, he checks the clock. Just fifteen minutes have elapsed since...
by Andrew Bass | "How To's", Aligning Behaviour with Strategy, Leadership, Tools
I’m not sure of the original attribution of the accompanying visual – I think Jack Welch talked about the principle in a video I saw once. It speaks to an issue that I see too often: organizations have nice posters around the place proclaiming their values, but...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience
In my April 2017 Newsletter, I said that the way we draw our maps betrays our priorities: Just as empires put their capitals in the centre of the map, businesses often put the company at the centre, rather than the customer – a bad idea. The same week, as one of my...
