by Andrew Bass | Aligning Behaviour with Strategy, Articles, Change-&-Persistence, Culture, Leadership, Rationally Fearless
Imagine the scene. It’s the early hours of the morning. A young engineer lies awake, unable to sleep because of the excitement. After what seems like an hour of trying to find a comfy position to nod off, he checks the clock. Just fifteen minutes have elapsed since...
by Andrew Bass | "How To's", Aligning Behaviour with Strategy, Leadership, Tools
I’m not sure of the original attribution of the accompanying visual – I think Jack Welch talked about the principle in a video I saw once. It speaks to an issue that I see too often: organizations have nice posters around the place proclaiming their values, but...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience
In my April 2017 Newsletter, I said that the way we draw our maps betrays our priorities: Just as empires put their capitals in the centre of the map, businesses often put the company at the centre, rather than the customer – a bad idea. The same week, as one of my...
by Andrew Bass | Aligning Behaviour with Strategy, Articles
All organizations have important projects and initiatives that could be more productive. Why is realizing the full potential of those projects so difficult? If you run a sizable company, you likely have many projects going on simultaneously. Some of those projects...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Change, Leadership
Imagine that you’re sharing a house with a friend or partner. You’re both good people, but sharing a living space can be tricky. You don’t know each other’s habits and preferences, and it’s easy get in each other’s way. One of you might like to...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience, Culture
In the old days, Federal Express (now FedEx) made an arresting promise: “When it absolutely, positively has to be there overnight.” Now they operate globally rather than just in the US, they can’t always make it overnight, but they still have the...
