Old Staff and New Workplace Technology

by Andrew Bass  |  Change, Change-&-Persistence

I ran one of my Breakfast Roundtables last week. One executive told us a story about a shared services centre in a large construction business. This centre has recently done a Robotic Process Automation (RPA) project. If you’re not familiar Read More

How Ratan Tata avoided a ‘Kodak Moment’

by Andrew Bass  |  Aligning Behaviour with Strategy, Articles, Change-&-Persistence, Culture, Leadership, Rationally Fearless

Imagine the scene. It’s the early hours of the morning. A young engineer lies awake, unable to sleep because of the excitement. After what seems like an hour of trying to find a comfy position to nod off, he checks Read More

Waiting for perfect conditions that never come?

by Andrew Bass  |  Change, Change-&-Persistence, Limiting Mindsets

My friend Helga Henry recently sent me an excellent Guardian article by Oliver Burkeman. I like Burkeman. While pop psychology is a field full of bunkum, he is one of the few writers on the topic worth reading: irreverent, sceptical Read More

Could your greatest asset become your greatest liability?

by Andrew Bass  |  Blog, Change-&-Persistence, Culture, Limiting Mindsets

Marshall Goldsmith titled his best selling coaching book: “What got you here won’t get you there.” The title offers an important reminder for senior executives: the very behaviours which got you successfully promoted can hold you back when you try Read More

Building a Culture of Slowness: How to Resist Change and Slow Down Execution in Any Organization, for Personal Gain Without Personal Blame

by Andrew Bass  |  "How To's", Change, Change-&-Persistence, Client and Customer Experience, Limiting Mindsets, Tools

I talk a lot about using the hidden and underestimated resources that businesses have already. By looking at them through the lens of your customer’s perspective, you can often find exciting insights promising dramatic growth. Now exciting insights are nice. But Read More