by bassclusker | Change, Change-&-Persistence, Limiting Mindsets
My friend Helga Henry recently sent me an excellent Guardian article by Oliver Burkeman. I like Burkeman. While pop psychology is a field full of bunkum, he is one of the few writers on the topic worth reading: irreverent, sceptical and sensible. The article talks...
by bassclusker | Change, Client and Customer Experience, Use in The Next 10 Minutes
On my way home I often have to stop at the same set of traffic lights. The first time I was stuck at those lights, my attention was caught by an unusual sign. It said UTCHE. That confused me momentarily. I thought, “What is UTCHE? – is it a surname in a foreign...
by bassclusker | "How To's", Change, Change-&-Persistence, Client and Customer Experience, Limiting Mindsets, Tools
I talk a lot about using the hidden and underestimated resources that businesses have already. By looking at them through the lens of your customer’s perspective, you can often find exciting insights promising dramatic growth. Now exciting insights are nice. But...
by Andrew Bass | Blog, Change, Change-&-Persistence
There is only one way to change someone else’s behaviour. It’s the same whether it’s a direct report, a customer, a boss, an audience or a team. How do you do it? You need to change your behaviour in relation to their’s. This is both bad news and good news. The bad...
by Andrew Bass | Blog, Change, Managing for Today while Managing for Tomorrow
In dealing with turbulent times, the first requirement is attitudinal: leaders and organizations need to remain goal-focused, determined and—crucially—they need to be flexible. That much is obvious and will be said by many. But, if people around you are defaulting to...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Change, Leadership
Imagine that you’re sharing a house with a friend or partner. You’re both good people, but sharing a living space can be tricky. You don’t know each other’s habits and preferences, and it’s easy get in each other’s way. One of you might like to...
