by Andrew Bass | Change, Executive Effectiveness, Managing for Today while Managing for Tomorrow, Managing Uncertainty, Rationally Fearless
Napoleon famously called England “A nation of shopkeepers”. We’re in danger of becoming a Nation of Waiters. I’m not talking about the people who bring you lunch in a restaurant. I’m talking about people who delay and delay before taking action. It’s completely...
by Andrew Bass | Articles, Change, Executive Effectiveness
Manchester, 1955.The table tennis club has four tables. Beginners start at Table Four, down on the right. If you win, you move left. At Table One, the winner stays on.Anyone can find a game at the club, but the standard at Table One is high –those players are junior...
by Andrew Bass | Articles, Blog, Executive Effectiveness, Limiting Mindsets
Henry Ford is famously supposed to have said: “If I’d asked people what they wanted, they’d have said ‘a faster horse'”. (It’s doubtful that he did say this by the way, but in these days of fake news many would regard it as ‘a...
by Andrew Bass | "How To's", Executive Effectiveness, Use in The Next 10 Minutes
It will take a couple of minutes to read this, and a few more to make the lists. Any one of the items you come up with could make a dramatic difference to your next 90 days, and beyond. I’m going to suggest you make four lists, and think about them in a particular...
by Andrew Bass | Blog, Client and Customer Experience, Executive Effectiveness, Getting good information
When you ring ‘customer service’ at my home internet/TV/phone provider, you have to navigate the usual menu system. Okay – I’m used to that, and some people – like Direct Line, and Companies House, have fast and easy systems that work...
by Andrew Bass | Blog, Executive Effectiveness, Getting good information, Newsletter, Self-created Problems
Andrew Bass’s Pragmatics Newsletter March 2013 Practical techniques and thought-provoking ideas Main article takes under 4 minutes to read. Please pass this on to colleagues who you think will find it interesting. Who Are You Listening To? The news is full of...
