by bassclusker | Articles, Blog, Executive Effectiveness, Limiting Mindsets
Henry Ford is famously supposed to have said: “If I’d asked people what they wanted, they’d have said ‘a faster horse'”. (It’s doubtful that he did say this by the way, but in these days of fake news many would regard it as ‘a...
by Andrew Bass | "How To's", Executive Effectiveness, Use in The Next 10 Minutes
It will take a couple of minutes to read this, and a few more to make the lists. Any one of the items you come up with could make a dramatic difference to your next 90 days, and beyond. I’m going to suggest you make four lists, and think about them in a particular...
by Andrew Bass | Blog, Client and Customer Experience, Executive Effectiveness, Getting good information
When you ring ‘customer service’ at my home internet/TV/phone provider, you have to navigate the usual menu system. Okay – I’m used to that, and some people – like Direct Line, and Companies House, have fast and easy systems that work...
by Andrew Bass | Blog, Executive Effectiveness, Getting good information, Newsletter, Self-created Problems
Andrew Bass’s Pragmatics Newsletter March 2013 Practical techniques and thought-provoking ideas Main article takes under 4 minutes to read. Please pass this on to colleagues who you think will find it interesting. Who Are You Listening To? The news is full of...
by Andrew Bass | Executive Effectiveness, Leadership, Podcast Series: The Performance Podcast
Andrew discusses similarities and differences between coaching and mentoring and shares five ideas to use the next time you have the opportunity to develop an employee’s skills: Consider the trade-off between asking and telling Question people’s premises, rather...
by Andrew Bass | "How To's", Blog, Executive Effectiveness, Getting good information, Podcast Series: The Performance Podcast, Use in The Next 10 Minutes
‘Feedback’ is much misunderstood, yet it is crucial for learning and performance, for both individuals and organizations as a whole. Andrew explains why obtaining feedback is so important, and how to go about getting it. He covers: Why feedback only makes...
