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“Oh would some Power the gift give us, to see ourselves as others see us.”

by Andrew Bass | Getting good information, Testimonials, Value Building

(“O wad some Power the giftie gie us, to see oursels as ithers see us!” – Robert Burns in To A Louse) Asking for testimonials is invaluable for marketing, of course, but there’s another less obvious – and potentially more valuable –benefit: You may be...

How would you know if you were living in a world of illusion?

by Andrew Bass | Blog, Getting good information, Managing Uncertainty

Nick Bostrom, a philosopher from Oxford, and Elon Musk, everybody’s favourite example of an entrepreneur these days, both seriously seem to believe we are living in a computer simulation like the one in the film, The Matrix. I think they’re bonkers. But...

Have YOU had enough of experts?

by Andrew Bass | Getting good information, Self-created Problems

You’ve heard the old business joke, right? “A consultant is a person who borrows your watch and tells you the time.” I’m a consultant myself, and I love that joke. Still, it’s not always true. I think that it’s fine for the consultant to use the...

The Isolated Leader

by Andrew Bass | Blog, Getting Buy-in, Getting good information, Leadership

Mention ‘networking’ and most people think of it as a necessary evil for job hunting, or, if they are in professional services, for business development. Far fewer people think about internal networking, but as the business world accelerates, it’s more important...

Why aren’t more executives curious about what it’s like to be their customer?

by Andrew Bass | Blog, Client and Customer Experience, Executive Effectiveness, Getting good information

When you ring ‘customer service’ at my home internet/TV/phone provider, you have to navigate the usual menu system. Okay – I’m used to that, and some people – like Direct Line, and Companies House, have fast and easy systems that work...

Let's not let the data blind us to the obvious

by Andrew Bass | Blog, Getting good information, Self-created Problems

There’s a story today on the BBC that schools are failing the brightest pupils – this is according to a new report from Ofsted, the UK’s schools inspectorate. The article includes various responses to the report. They are all in generic  ‘press...
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