by bassclusker | Blog, Culture, Innovation, Leadership
Fear is a bigger factor in organizational life than we like to admit, and it works against many of the best-practices that are espoused by leaders and their gurus. Reduce fear, and a lot of good things can happen. To start with, I’ve found that senior people often...
by bassclusker | "How To's", Aligning Behaviour with Strategy, Leadership, Tools
I’m not sure of the original attribution of the accompanying visual – I think Jack Welch talked about the principle in a video I saw once. It speaks to an issue that I see too often: organizations have nice posters around the place proclaiming their values, but...
by bassclusker | Articles, Getting Buy-in, Leadership
Jeremy Corbyn just achieved a surprising show of unity at a generally good-natured Labour Party conference. MPs who recently plotted his downfall are now rallying behind him, and the bookies have shortened his odds of becoming Prime Minister to an extent thought...
by Andrew Bass | Blog, Getting Buy-in, Getting good information, Leadership
Mention ‘networking’ and most people think of it as a necessary evil for job hunting, or, if they are in professional services, for business development. Far fewer people think about internal networking, but as the business world accelerates, it’s more important...
by Andrew Bass | Blog, Client and Customer Experience, Leadership, Strategy
In this issue, I talk about how the best business-to-consumer companies have raised service expectations so much that if you are in B2B you may need to raise your game, and fast. The good news is that it can be quick, inexpensive and impactful to do so using resources...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Change, Leadership
Imagine that you’re sharing a house with a friend or partner. You’re both good people, but sharing a living space can be tricky. You don’t know each other’s habits and preferences, and it’s easy get in each other’s way. One of you might like to...
