I was working with a pharmaceutical distribution business that needed to innovate, and fast. Drugs were coming off-patent, and industry forces were going to change who made money and how. The MD was worried. He was also frustrated that his Read More

My friend Helga Henry recently sent me an excellent Guardian article by Oliver Burkeman. I like Burkeman. While pop psychology is a field full of bunkum, he is one of the few writers on the topic worth reading: irreverent, sceptical Read More

Henry Ford is famously supposed to have said: “If I’d asked people what they wanted, they’d have said ‘a faster horse'”. (It’s doubtful that he did say this by the way, but in these days of fake news many would regard Read More

Marshall Goldsmith titled his best selling coaching book: “What got you here won’t get you there.” The title offers an important reminder for senior executives: the very behaviours which got you successfully promoted can hold you back when you try Read More

I talk a lot about using the hidden and underestimated resources that businesses have already. By looking at them through the lens of your customer’s perspective, you can often find exciting insights promising dramatic growth. Now exciting insights are nice. But Read More