Andrew explains that leaders’ efforts to drive change often end up creating unnecessary resistance.  Instead, he suggests that listeners who are meeting resistance stop, take some time to observe and make small tests, and then once they find a way Read More

Andrew shares his experience of mistakes he has seen organizations make, and offers suggestions about what can be done to avoid them. The mistakes include things such as confusing their own opinions for those of customers; trying to do too Read More

by Andrew Bass  |  Blog, Self-created Problems

Years ago I did research which showed how adding more and more rules to try to regulate an organization can actually lead to more, different, and often worse problems than you had when you started out. With all the debate Read More

Remember the film Stepford Wives, in which a young woman begins to suspect that the wooden-acting housewives in her new neighborhood are robots programmed by their husbands? Turns out this doesn’t just happen in the movies. It goes on all Read More

When the Hewlett-Packard board got rid of former CEO Mark Hurd (using allegations of salacious-sounding but apparently pretty mild impropriety as a cover for pursuing personal feuds), Larry Ellison, founder of Oracle, described it as “the worst personnel decision in Read More