by Andrew Bass | "How To's", Aligning Behaviour with Strategy, Leadership, Tools
I’m not sure of the original attribution of the accompanying visual – I think Jack Welch talked about the principle in a video I saw once. It speaks to an issue that I see too often: organizations have nice posters around the place proclaiming their values, but...
by Andrew Bass | "How To's", Change, Change-&-Persistence, Client and Customer Experience, Limiting Mindsets, Tools
I talk a lot about using the hidden and underestimated resources that businesses have already. By looking at them through the lens of your customer’s perspective, you can often find exciting insights promising dramatic growth. Now exciting insights are nice. But...
by Andrew Bass | Blog, Tools
When it comes to reviewing performance, there’s generally too much focus on mistakes. As one manager said to me: “Around here, praise amounts to the absence of criticism.” Here’s the fundamental flaw with that approach: if you want to improve performance beyond...
by Andrew Bass | "How To's", Blog, Getting Buy-in, Innovation, Process Visuals and Tools, Tools, Visuals
I created this visual for a professional service firm that was toying with some innovative approaches to winning business (both new and repeat). I say ‘toying with’ because they weren’t actually taking serious action, they were just talking in...
