by Andrew Bass | Blog, Podcast Series: The Performance Podcast
Andy shares three reasons why your efforts to create a burning platform are going to go up in smoke.
by Andrew Bass | Podcast Series: The Performance Podcast
A key responsibility of leaders – especially in uncertain times – is to reduce ambiguity for their followers. Andrew shares ways to do it: Increase tolerance of ambiguity Help people to understand the difference between perfect and good enough Be prepared to tolerate...
by Andrew Bass | Podcast Series: The Performance Podcast, Strategy
Andrew explains how finding key maneuvers to nudge things in the right direction can be more beneficial than pursuing grand all-at-once change efforts.
by Andrew Bass | Blog, Client and Customer Experience, Podcast Series: The Performance Podcast, Strategy
Experts in every sector have the tendency to push the ‘best’ solution onto clients. As a consequence, they often end up working hard to nearly-but-not-quite satisfy them. They also tend to converge on the same technical solutions, so failing to...
by Andrew Bass | Blog, Client and Customer Experience, Podcast Series: The Performance Podcast, Value Building
What can a High St optician, an old Disney cartoon and the Duke of Edinburgh teach us about creating the kind of remarkable customer experience that leads to stand-out results?
