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Thriving in a world that’s digital, human, and unforgiving all at the same time

Automation can cut costs, but empathy creates loyalty.

Why the human imperative now outranks the technological imperative

Business people need technology to make money. Engineers need money to make technology.

The Leader’s Guide to Escaping The Suits & Geeks Trap: Ten Steps

Don’t be like every other business – a lesson from passport control

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