Old Staff and New Workplace Technology
I ran one of my Breakfast Roundtables last week. One executive told us a story about a shared services centre in a large construction business. This centre has recently done a Robotic Process Automation (RPA) project. If you’re not familiar with RPA, it’s the idea of...
Interactive: Easy Engagement
Helping Midlands Shared Services Forum understand members' wants and needs It seems ages ago now, but just before heading for a boat in Norfolk in late July, I ran an event for the Midlands Shared Services Forum before their summer social at M&B’s wonderful...
Change
How to get away with heresy. Everybody knows that organizational change efforts tend to disappoint. Even when they don’t fail completely, these efforts rarely match the hype of the ‘kick-off’ meeting.Management educators don’t help as much as you might expect. Look at...
Why Waiting is the wrong thing to do.
Here’s a riddle: What’s your biggest asset, AND your biggest potential liability, yet doesn’t appear on your balance sheet? Not exactly the Riddle of the Sphinx is it? The answer is, of course, your people. Here are some of my observations, based on all the...
A Nation of Waiters, or a Nation of Winners?
Napoleon famously called England “A nation of shopkeepers”. We’re in danger of becoming a Nation of Waiters. I’m not talking about the people who bring you lunch in a restaurant. I’m talking about people who delay and delay before taking action. It’s completely...
Dodging the Circular File
The laser printer was whirring when the new saleswoman walked into Dave’s office. Dave was the mentor she’d been assigned when she joined the company, a multinational engineering conglomerate. He was their top sales producer. A real living legend. “You’re so lucky to...
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