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VIDEOS

Watch a range of live and studio presentations and interviews.

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Technological wizardry can’t magically turn a mediocre strategy into a winning one.

When Prices Rise, Value Must Rise Faster

The ‘disruptors’ have problems, too! Adopt the swordmaster’s mindset.’

When Clever People Stop Organizations From Doing Clever Things (and how to protect yourself)

When government user experience beats consumer brands, something interesting is happening

The £20,000 Tea-Lady Mistake: Why Leaders Must Protect the Touchpoints That Hold Everything Together

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