by Andrew Bass | Change, Change-&-Persistence
I ran one of my Breakfast Roundtables last week. One executive told us a story about a shared services centre in a large construction business. This centre has recently done a Robotic Process Automation (RPA) project. If you’re not familiar with RPA, it’s the idea of...
by Andrew Bass | Articles
Helping Midlands Shared Services Forum understand members’ wants and needs It seems ages ago now, but just before heading for a boat in Norfolk in late July, I ran an event for the Midlands Shared Services Forum before their summer social at M&B’s...
by Andrew Bass | "How To's", Aligning Behaviour with Strategy, Culture, Leadership
Here’s a riddle: What’s your biggest asset, AND your biggest potential liability, yet doesn’t appear on your balance sheet? Not exactly the Riddle of the Sphinx is it? The answer is, of course, your people. Here are some of my observations, based on all the...
by Andrew Bass | Change, Executive Effectiveness, Managing for Today while Managing for Tomorrow, Managing Uncertainty, Rationally Fearless
Napoleon famously called England “A nation of shopkeepers”. We’re in danger of becoming a Nation of Waiters. I’m not talking about the people who bring you lunch in a restaurant. I’m talking about people who delay and delay before taking action. It’s completely...
