by Andrew Bass | "How To's", Change, Communication
It was a pleasure to fill in at short notice when the keynote speaker had to drop out due to an illness. My topic was Communication For Change. Here’s one of the key points from that session, which I also discuss in my book The Performance Papers: Incisive...
by Andrew Bass | Aligning Behaviour with Strategy, Client and Customer Experience, Communication
A couple of weeks ago, I travelled to Strathclyde Business School to deliver a seminar about communication and change. The seminar was part of the national Productivity through People (PtP) initiative. PtP is for SME leaders who want to create a high-performance...
by Andrew Bass | Change, Change-&-Persistence
I ran one of my Breakfast Roundtables last week. One executive told us a story about a shared services centre in a large construction business. This centre has recently done a Robotic Process Automation (RPA) project. If you’re not familiar with RPA, it’s the idea of...
by Andrew Bass | Articles
Helping Midlands Shared Services Forum understand members’ wants and needs It seems ages ago now, but just before heading for a boat in Norfolk in late July, I ran an event for the Midlands Shared Services Forum before their summer social at M&B’s...
