by Andrew Bass | Articles
I’ve been mightily impressed by the way UK supermarkets have adapted to the operational challenges of COVID-19. Maybe I shouldn’t have been surprised: we already knew they were good at logistics. In other sectors, too, the crisis has highlighted...
by Andrew Bass | Articles
Talking with leaders at my online breakfast roundtables about the current virus situation, I’ve suggested that there are three phases they can use to think through their response. I call them Stabilise, Sustain and Shape. Clients I’ve shared this with have found...
by Andrew Bass | Articles
Final newsletter roundup of the year Five years ago, many businesses had strategies with names like “Vision 2020”. Well, 2020 is nearly here! As important as strategy is, of course, it’s human commitment (‘buy-in’,...
by Andrew Bass | "How To's", Change, Communication
It was a pleasure to fill in at short notice when the keynote speaker had to drop out due to an illness. My topic was Communication For Change. Here’s one of the key points from that session, which I also discuss in my book The Performance Papers: Incisive...
by Andrew Bass | Aligning Behaviour with Strategy, Client and Customer Experience, Communication
A couple of weeks ago, I travelled to Strathclyde Business School to deliver a seminar about communication and change. The seminar was part of the national Productivity through People (PtP) initiative. PtP is for SME leaders who want to create a high-performance...
