by Andrew Bass | "How To's", Executive Effectiveness, Use in The Next 10 Minutes
It will take a couple of minutes to read this, and a few more to make the lists. Any one of the items you come up with could make a dramatic difference to your next 90 days, and beyond. I’m going to suggest you make four lists, and think about them in a particular...
by Andrew Bass | Blog, Client and Customer Experience, Culture
In mid-May 2016, I was in Amsterdam with colleagues from around the world. It was shortly before the referendum on the UK’s membership of the European Union. Although we — like the pundits — were expecting a ‘Remain’ vote at this point, they teased me that on my next...
by Andrew Bass | Aligning Behaviour with Strategy, Blog, Client and Customer Experience
In my April 2017 Newsletter, I said that the way we draw our maps betrays our priorities: Just as empires put their capitals in the centre of the map, businesses often put the company at the centre, rather than the customer – a bad idea. The same week, as one of my...
by Andrew Bass | Blog, Getting Buy-in, Getting good information, Leadership
Mention ‘networking’ and most people think of it as a necessary evil for job hunting, or, if they are in professional services, for business development. Far fewer people think about internal networking, but as the business world accelerates, it’s more important...
by Andrew Bass | Blog, Value Building
The photo below illustrates one of the most fundamental principles of value creation. Have a look: The owner has bought a ‘cat tree’. This would be splendid, but the cat prefers sitting on the cardboard box (clearly a follower of my Use What You Havetm philosophy). Of...
