Are you sitting on a hidden goldmine?

Start WIth What Works is about how to search your organization for hidden gold. It’s also about how to make new gold. By gold, I mean invaluable resources you can use to leave customers better off than when they found you. Some of these resources are easy to spot. For...

When is an egg not an egg?

A secret in plain sight: When is an egg not an egg? The best-kept secrets are the ones that hide in plain sight. Many people look straight at them, but fewer are truly able to appreciate their significance. Here’s a simple example: I got it from advertising legend...

What my clients taught me that can help you now

One of the great things about advising, coaching and mentoring senior leaders is how much you learn from them! My best clients have taught me a huge amount – sometimes explicitly, but usually by example, or by sharing experiences in between meetings, at airports...

Leaders: The Reason You Must Stay Positive

I’ve been talking to chief execs about ‘keeping positive’. Some have expressed concerns along the lines: “What if I tell my staff things are going to work out, and they don’t?”We don’t know the future. But we can shape it...