by Andrew Bass | Articles
Start WIth What Works is about how to search your organization for hidden gold. It’s also about how to make new gold. By gold, I mean invaluable resources you can use to leave customers better off than when they found you. Some of these resources are easy to spot. For...
by Andrew Bass | Articles, Blog
A secret in plain sight: When is an egg not an egg? The best-kept secrets are the ones that hide in plain sight. Many people look straight at them, but fewer are truly able to appreciate their significance. Here’s a simple example: I got it from advertising legend...
by Andrew Bass | Articles
Businesses have to solve their own post-COVID puzzles, not force-fit ‘best practice’ solutions in areas where there are none.’Best practice’ has always been an invitation to undifferentiated blandness, but post-COVID it could be even more...
by Andrew Bass | Articles
One of the great things about advising, coaching and mentoring senior leaders is how much you learn from them! My best clients have taught me a huge amount – sometimes explicitly, but usually by example, or by sharing experiences in between meetings, at airports...
by Andrew Bass | Articles
I’ve been talking to chief execs about ‘keeping positive’. Some have expressed concerns along the lines: “What if I tell my staff things are going to work out, and they don’t?”We don’t know the future. But we can shape it...
by Andrew Bass | Articles
I’ve been mightily impressed by the way UK supermarkets have adapted to the operational challenges of COVID-19. Maybe I shouldn’t have been surprised: we already knew they were good at logistics. In other sectors, too, the crisis has highlighted...
